Citizen Liaison Office

What is the Citizen Liaison Office?

The Citizen Liaison Office is a department at the Ontario Municipal Board (OMB) that is available to assist with explaining the Board’s rules, practices and procedures. The Citizen Liaison is available to assist you in making the OMB more accessible and easier to understand.

How do I contact the Citizen Liaison Office?

The Citizen Liaison Office is available by phone at 416-326-6792 and toll free at 1-866-448-2248.

You can also e-mail the Citizen Liaison Office at

A representative is available to meet with any person during business hours at the Board’s office in Toronto. To make an appointment, please contact the office by phone or email.

How can the Citizen Liaison Office help me?

The Citizen Liaison Office has been created to help the public participate effectively in the OMB process by improving their understanding of OMB policies and practices. We are here to answer your questions such as:

  • How do I appeal and what is the process?
  • What is my role?
  • What happens at a hearing event?
  • How is a decision issued?

In addition to the Citizen Liaison Office, there are information sheets, a Guide to the OMB, an interactive website and many other useful tools to help you better understand the Board’s processes. Please contact the Board for assistance in accessing these resources.

Does the Citizen Liaison Office provide presentations to groups?

The Citizen Liaison Office may send a representative to answer questions at ratepayers associations, community meetings, municipal meetings and other functions. Please contact the Citizen Liaison’s Office in advance of your meeting to discuss your request.

Watch our YouTube Video Here