Mandate, Mission & Values

Mandate:

ELTO is a cluster of five tribunals that effectively and efficiently resolve disputes related to land use planning, environmental and heritage protection, property assessment, land valuation and other matters.

Mission:

We deliver modern, fair, responsive, accessible, effective and efficient dispute resolution services that support strong, healthy communities and the public interest.

Core Values:

Core values are the guiding principles of ELTO and the foundation on which its constituent tribunals fulfill their mandates.

Accessibility

  • Publications, communications and facilities, including hearing and mediation rooms, will provide for full and equitable access.
  • Diversity will be fully respected and reflected in all that ELTO does.
  • Processes will be designed in a way that facilitates informed participation.
  • Proceedings will be conducted in a manner which is welcoming and respectful.
  • Practices and procedures will provide for a meaningful, effective opportunity to be heard on the relevant issues to be resolved in a particular case.

Consistency and Responsiveness

  • Procedures and outcomes will demonstrate consistency while remaining responsive to differing cases and party needs and to an evolving development of the law.

Continuous Improvement

  • By being proactive in modernizing ELTO, the changing needs of Ontarians will be met.

Fairness

  • Proceedings will be conducted impartially.
  • Decisions will be principled and based on the facts, the applicable law and policy, and on the merits of the case.

Integrity, Professionalism and Independence

  • Members and staff will act with honesty, integrity and professionalism, exhibiting the highest standards of public service.
  • Members and staff will work together to build public confidence in ELTO, its constituent tribunals and the administration of justice.
  • ELTO and its constituent tribunals must be, and be seen to be, neutral, unbiased and independent from improper influence.

Timeliness and Efficiency

  • Proceedings will be conducted in a just, expeditious and cost-effective manner and will be proportional to the issues that must be determined to resolve the dispute.
  • Decisions will be issued as soon as possible after a proceeding.

Transparency and Accountability

  • Tribunal procedures, rules, policies and decisions will be clear and readily available to the public.
  • Reasons for decisions will be concise and will explain how the decision was reached.
  • Through the provision of accurate public information ELTO will be accountable to Ontarians.
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